Shoutmon X5B [BT10-015] [Xros Encounter]

Due to the collectible nature of our items, we cannot accept returns for refund. As we do value your business, please see the accommodations we are glad to make for your satisfaction.

Board Game Returns

Returns of Board Games are accepted within 14 days of receipt of the item.

A full refund will be provided in the form of Store Credit if the item is unopened, undamaged, and in resaleable condition as "new." If the item is opened and in resaleable condition (all pieces and components present and intact), a 30% Restocking Fee will apply. If the item is missing components or damaged in a manner that prevents reselling the item, a 50% Restocking Fee will apply. Condition of the returned item is at the sole discretion of Side Quest Games & Collectibles.

Shipping with Tracking is at the expense of the customer. To start a return, please contact us at sqgamesandcollectibles@gmail.com.

Collectibles/Toys/Apparel

As collectors ourselves, we understand that "condition is king." As such, we cannot accept returns on these items.  

Damages Due to Shipping

Please review your items when they are received. If the item was damaged during shipping, please notify us immediately so that we can assist in facilitating a claim with the carrier. In the event the carrier cannot or will not assist, we will attempt to replace the item. If a replacement cannot be made, we will refund the purchase in Store Credit.

Making Things Right

We work as hard as we can to make things right. There are some situations that may not fall under these categories. Please reach out to us at sqgamesandcollectibles@gmail.com. We will work with you to come to a satisfactory resolution.